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Terms and Conditions

Terms and Conditions of the Woodcarver Online Store

These Terms and Conditions, among other things, specify the rules for concluding sales agreements through the Store and contain the most important information about the Seller, the Store, and the rights of the Consumer.

Provisions regarding the Privileged Entrepreneur apply to agreements concluded from January 1, 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal
§ 8 Exceptions to the Right of Withdrawal
§ 9 Complaints
§ 10 Personal Data
§ 11 Reservations
Appendix No. 1: Sample Withdrawal Form

§ 1 DEFINITIONS

  • Business Days – days from Monday to Friday, excluding public holidays.

  • Consumer – a consumer within the meaning of the Civil Code provisions.

  • Account – a free Store feature (service provided electronically) governed by separate terms and conditions, through which the Buyer can create their individual account in the Store.

  • Buyer – any entity making purchases in the Store.

  • Privileged Buyer – Consumer or Privileged Entrepreneur.

  • Privileged Entrepreneur – a natural person entering into an agreement with the Seller directly related to their business activity, but not of a professional nature for them (the definition applies to agreements concluded from January 1, 2021).

  • Terms and Conditions – these terms and conditions.

  • Store – the Woodcarver online store operated by the Seller at https://woodcarver.pl.

  • Seller – Daniel Nalepka, an entrepreneur conducting business under the name Woodcarver Daniel Nalepka, entered in the Central Register and Information on Economic Activity maintained by the minister responsible for economy and running the Central Register and Information on Economic Activity, Tax ID (NIP) 9930680198, Statistical ID (REGON) 387887167, Łokietka 71 33-160 Ryglice.

§ 2 CONTACT WITH THE SELLER

  • Postal address: Łokietka 71 33-160 Ryglice

  • Email address: biuro@woodcarver.pl

  • Phone: 788945230

§ 3 TECHNICAL REQUIREMENTS

  1. The following is required for the proper functioning of the Store:

    • a device with Internet access

    • a web browser supporting JavaScript and cookies.

  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is necessary.

§ 4 SHOPPING IN THE STORE

  1. The prices of goods visible in the Store are the total prices for the goods.

  2. The Seller notes that the total order price consists of: the price for the goods and, if applicable, the costs of delivering the goods.

  3. The goods selected for purchase should be added to the shopping cart in the Store.

  4. Then, the Buyer selects from those available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to fulfill the placed order.

  5. The order is placed when its content is confirmed and the Terms and Conditions are accepted by the Buyer.

  6. Placing an order is tantamount to concluding a sales agreement between the Buyer and the Seller.

  7. The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales agreement on a durable medium no later than at the time of delivery of the goods.

  8. The Buyer may register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential order.

§ 5 PAYMENTS

  1. The order can be paid for, depending on the Buyer's choice:

    • by regular transfer to the Seller's bank account;

    • using a payment card:

      • Visa

      • Visa Electron

      • MasterCard

      • MasterCard Electronic

      • Maestro

    • through the payment platform:

      • Płatności Shoper

      • PayU

    • cash on delivery, i.e., by card or cash when the goods are delivered to the Buyer;

    • in cash when picking up the goods in person.

  2. If payment is selected via the Płatności Shoper payment platform, the entity providing online payment services is Blue Media S.A.

  3. If the Buyer chooses to pay in advance, the order must be paid for within 3 Business Days from the date of placing the order.

  4. The Seller informs that in the case of some payment methods, due to their specificity, payment for the order using this method is possible only directly after placing the order.

  5. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

  6. If it is necessary to refund funds for a transaction made by a customer using a payment card, the seller will make a refund to the bank account assigned to the Buyer's payment card.

§ 6 ORDER FULFILLMENT

  1. The Seller is obliged to deliver goods without defects.

  2. The order fulfillment time is indicated in the Store.

  3. If the Buyer has chosen payment in advance for the order, the Seller will start fulfilling the order after it has been paid for.

  4. In a situation where the Buyer purchased goods with different delivery times within one order, the order will be fulfilled within the time appropriate for the goods with the longest time.

  5. The goods are delivered only within the territory of the Republic of Poland.

  6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:

    • Via courier company

    • To InPost parcel lockers

  7. The Buyer may pick up the goods in person at the company's headquarters during its opening hours.

  8. If the Buyer chooses personal collection, the goods will be ready for collection within the indicated order fulfillment time, and if the Seller has indicated the date of shipment of the goods - within this time.

  9. If the customer chooses the method of payment by transfer or payment card, the order fulfillment time is counted from the date of crediting the Seller's bank account or settlement account.

§ 7 RIGHT OF WITHDRAWAL

  1. The Privileged Buyer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of the Terms and Conditions, within 60 days without giving any reason.

  2. The deadline to withdraw from the agreement expires after 60 days from the day:

    • on which the Privileged Buyer came into possession of the goods or on which a third party other than the carrier and indicated by the Privileged Buyer came into possession of the goods;

    • on which the Privileged Buyer came into possession of the last of the items or on which a third party, other than the carrier and indicated by the Privileged Buyer, came into possession of the last of the items in the case of an agreement obliging to transfer ownership of many items that are delivered separately.

  3. In order for the Privileged Buyer to exercise the right of withdrawal, they must inform the Seller, using the data provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by means of an unequivocal statement (for example, a letter sent by post or information provided by email).

  4. The Privileged Buyer may use the sample withdrawal form at the end of the Terms and Conditions, but this is not obligatory.

  5. To meet the deadline for withdrawal from the agreement, it is sufficient for the Privileged Buyer to send information regarding the exercise of their right to withdraw from the agreement before the deadline for withdrawal from the agreement.

CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT

  1. In the event of withdrawal from the concluded agreement, the Seller shall return to the Privileged Buyer all payments received from them, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Privileged Buyer other than the cheapest ordinary method of delivery offered by the Seller), immediately, and in any case no later than 60 days from the date on which the Seller was informed about the Privileged Buyer's decision to exercise the right of withdrawal.

  2. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution, in any case, the Privileged Buyer will not incur any fees in connection with this refund.

  3. The Seller may withhold the refund until receipt of the goods or until proof of their return is provided, whichever event occurs first.

  4. The Seller asks to return the goods to the address: Łokietka 71 33-160 Ryglice immediately, and in any case no later than 60 days from the date on which the Privileged Buyer informed the Seller about withdrawal from the sales agreement. The deadline is met if the Privileged Buyer sends back the goods before the expiry of the 60-day period.

  5. The Privileged Buyer bears the direct costs of returning the goods.

  6. The Privileged Buyer is only liable for the decrease in the value of the goods resulting from using them in a way other than was necessary to establish the nature, characteristics, and functioning of the goods.

  7. If, due to its nature, the goods cannot be sent back by regular mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The estimated amount of these costs will be provided to the Privileged Buyer by the Seller in the description of the goods in the Store or when placing the order.

  8. In the event of the need to refund funds for a transaction made by the Privileged Buyer using a payment card, the Seller will make a refund to the bank account assigned to this payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. The right of withdrawal from an agreement concluded remotely, referred to in § 7 of the Terms and Conditions, is not available in relation to an agreement:

    • in which the subject of the service is a non-prefabricated item, manufactured according to the specifications of the Privileged Buyer or serving to meet their individualized needs;

    • in which the subject of the service is an item that deteriorates rapidly or has a short shelf life;

    • in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

    • in which the subject of the service is items that, after delivery, due to their nature, are inextricably linked with other items;

    • in which the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

    • for the supply of newspapers, periodicals, or magazines, with the exception of a subscription agreement;

    • in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the withdrawal period.

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the option of making a complaint about the defective goods based on the warranty regulated in the Civil Code or the guarantee, if a guarantee has been granted.

  2. When using the warranty, the Buyer may, on the terms specified in the Civil Code - subject to the provisions of § 11 paragraphs 5 and 6 of the Terms and Conditions:

    • submit a statement of price reduction,

    • in the case of a material defect - submit a statement of withdrawal from the agreement,

    • request the replacement of the item with one free from defects,

    • request the removal of the defect.

  3. The Seller asks to submit complaints based on the warranty to the postal or electronic address indicated in § 2 of the Terms and Conditions.

  4. If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver these goods, in the case of the Privileged Buyer - at the Seller's expense, to the address Łokietka 71 33-160 Ryglice.

  5. If an additional guarantee has been granted for the goods, information about it, as well as its terms, is available in the product description in the Store.

  6. Complaints regarding the operation of the Store should be sent to the email address indicated in § 2 of the Terms and Conditions.

  7. The Seller will consider the complaint within 14 days.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

  • mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

  • assistance from the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;

  • free assistance from the municipal or district consumer ombudsman;

  • the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer while using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU) on data protection - "GDPR".

  2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for processing personal data in this case is:

    • the agreement or actions taken at the Buyer's request aimed at concluding it (Article 6(1)(b) GDPR),

    • the legal obligation incumbent on the Seller related to accounting (Article 6(1)(c)), and

    • the legitimate interest of the Seller, consisting in processing data in order to establish, pursue, or defend potential claims (Article 6(1)(f) GDPR).

  3. Providing data by the Buyer is voluntary but also necessary to conclude an agreement. Failure to provide data will make it impossible to conclude an agreement in the Store.

  4. The Buyer's data provided in connection with purchases in the Store will be processed until:

    • the agreement concluded between the Buyer and the Seller ceases to be valid;

    • the Seller ceases to be subject to a legal obligation obliging them to process the Buyer's data;

    • the possibility of pursuing claims by the Buyer or the Seller related to the agreement concluded by the Store ceases;

    • the Buyer's objection to the processing of their personal data is accepted - in the event that the basis for data processing was the Seller's legitimate interest

      • whichever applies in a given case and occurs latest.

  5. The Buyer has the right to request:

    • access to their personal data,

    • their rectification,

    • deletion,

    • restriction of processing,

    • data portability to another controller

      • and also the right:

    • to object at any time to the processing of data for reasons related to the Buyer's particular situation - to the processing of personal data concerning them, based on Article 6(1)(f) GDPR (i.e., on the legitimate interests pursued by the administrator).

  6. In order to exercise their rights, the Buyer should contact the Seller using the data from § 2 of the Terms and Conditions.

  7. If the Buyer believes that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 11 RESERVATIONS

  1. It is forbidden for the Buyer to provide content of an unlawful nature.

  2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and purpose of fulfilling the order.

  3. Agreements concluded under the Terms and Conditions are concluded in Polish.

  4. In the event of a possible dispute with a Buyer who is not a Privileged Buyer, the court competent for the Seller's registered office will be the competent court.

  5. Any liability of the Seller towards a Buyer who is not a Privileged Buyer, within the limits permitted by law, is limited to the amount of the order placed by the Buyer and to 2 years from the date of delivery of the goods.

  6. The Seller's liability under the warranty in relation to a Buyer who is not a Privileged Buyer is, within the limits permitted by law, limited to the amount of the order placed by the Buyer who is not a Privileged Buyer to 2 years from the date of delivery of the goods.

  7. The Seller's liability under the warranty in relation to a Privileged Entrepreneur is, within the limits permitted by law, limited to the amount of the order placed by the Privileged Entrepreneur and to 2 years from the date of delivery of the goods.

Appendix No. 1 to the Terms and Conditions

Below is a sample withdrawal form that the Consumer or Privileged Entrepreneur may, but is not required to, use:

SAMPLE WITHDRAWAL FORM

(this form should only be completed and returned if you wish to withdraw from the agreement)

Woodcarver Daniel Nalepka

Łokietka 71 33-160 Ryglice

email address: zwroty@woodcarver.pl

  • I/We() hereby inform you/us() of my/our withdrawal from the sales agreement for the following items()/for the provision of the following service():

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

  • Date of conclusion of the agreement()/receipt()

..............................................................................................................................................................................

  • Name and surname of the Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

  • Address of the Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................

Signature of the Consumer(s) / Privileged Entrepreneur(s)

(only if the form is sent in paper version)

Date ............................................

(*) Delete as applicable.

Account Terms and Conditions in the Woodcarver Store

Provisions regarding the Privileged Entrepreneur apply to agreements concluded from January 1, 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data
§ 7 Reservations

§ 1 DEFINITIONS

  • Consumer – a consumer within the meaning of the Civil Code provisions.

  • Account – a free Store feature (service) governed by the Terms and Conditions, through which the Buyer can create their individual account in the Store.

  • Buyer – any entity making purchases in the Store.

  • Privileged Buyer – Consumer or Privileged Entrepreneur.

  • Privileged Entrepreneur – a natural person entering into an agreement with the Seller directly related to their business activity, but not of a professional nature for them (the definition applies to agreements concluded from January 1, 2021).

  • Terms and Conditions – these Account terms and conditions.

  • Store – the Woodcarver online store operated by the Seller at https://woodcarver.pl.

  • Seller – Daniel Nalepka, an entrepreneur conducting business under the name Woodcarver Daniel Nalepka, entered in the Central Register and Information on Economic Activity maintained by the minister responsible for economy and running the Central Register and Information on Economic Activity, Tax ID (NIP) 9930680198, Statistical ID (REGON) 387887167, Łokietka 71 33-160 Ryglice.

§ 2 CONTACT WITH THE SELLER

  • Postal address: Łokietka 71 33-160 Ryglice

  • Email address: biuro@woodcarver.pl

  • Phone: 788945230

§ 3 TECHNICAL REQUIREMENTS

  1. The following is required for the proper functioning and creation of an Account:

    • active email account

    • a device with Internet access

    • a web browser supporting JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is completely voluntary and depends on the will of the Buyer.

  2. The Account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order, or independently editing the Buyer's data.

  3. To create an Account, a relevant form in the Store must be completed.

  4. At the moment of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the management of the Account on the terms indicated in the Terms and Conditions.

  5. The Buyer may resign from the Account at any time without incurring any costs.

  6. In order to resign from the Account, the resignation must be sent to the Seller at the email address: biuro@woodcarver.pl, which will result in immediate deletion of the Account and termination of the agreement regarding the management of the Account.

§ 5 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the email address biuro@woodcarver.pl.

  2. The Seller will consider the complaint within 14 days.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

  • mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

  • assistance from the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;

  • free assistance from the municipal or district consumer ombudsman;

  • the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 6 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer while using the Account is the Seller. Detailed information regarding the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU) on data protection - "GDPR".

  2. The purpose of processing the Buyer's data is to manage the Account. The basis for processing personal data in this case is the agreement for the provision of the service or actions taken at the Buyer's request aimed at concluding it (Article 6(1)(b) GDPR), as well as the legitimate interest of the Seller, consisting in processing data in order to establish, pursue, or defend potential claims (Article 6(1)(f) GDPR).

  3. Providing data by the Buyer is voluntary but also necessary to manage the Account. Failure to provide data means that the Seller will not be able to provide the Account management service.

  4. The Buyer's data will be processed until:

    • The Account is deleted by the Buyer or the Seller at the Buyer's request

    • the possibility of pursuing claims by the Buyer or the Seller related to the Account ceases;

    • the Buyer's objection to the processing of their personal data is accepted - in the event that the basis for data processing was the Seller's legitimate interest

      • whichever applies in a given case and occurs latest.

  5. The Buyer has the right to request:

    • access to their personal data,

    • their rectification,

    • deletion,

    • restriction of processing,

    • data portability to another controller

      • and also the right:

    • to object at any time to the processing of data for reasons related to the Buyer's particular situation - to the processing of personal data concerning them, based on Article 6(1)(f) GDPR (i.e., on the legitimate interests pursued by the administrator).

  6. In order to exercise their rights, the Buyer should contact the Seller.

  7. If the Buyer believes that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 7 RESERVATIONS

  1. It is forbidden for the Buyer to provide content of an unlawful nature.

  2. The agreement regarding the management of the Account is concluded in Polish.

  3. In the event of important reasons, referred to in paragraph 4, the Seller has the right to change the Terms and Conditions.

  4. The important reasons referred to in paragraph 3 are:

    • the need to adapt the Store to the provisions of law applicable to the Store's activities

    • improving the safety of the provided service

    • changing the functionality of the Account requiring modification of the Terms and Conditions.

  5. The Buyer will be informed about the planned change to the Terms and Conditions at least 7 days before the change comes into force via an email sent to the address assigned to the Account.

  6. If the Buyer does not accept the planned change, they should inform the Seller by sending an appropriate message to the Seller's email address biuro@woodcarver.pl, which will result in the termination of the agreement regarding the management of the Account upon the entry into force of the planned change or earlier, if the Buyer submits such a request.

  7. In a situation where the Buyer does not object to the planned change until it comes into force, it is assumed that they accept it, which does not constitute any obstacle to terminating the agreement in the future.

  8. In the event of a possible dispute with a Buyer who is not a Privileged Buyer, the court competent for the Seller's registered office will be the competent court.

Newsletter Terms and Conditions of the Woodcarver Store

Provisions regarding the Privileged Entrepreneur apply to agreements concluded from January 1, 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal Data
§ 5 Final Provisions

§ 1 DEFINITIONS

  • Consumer – a consumer within the meaning of the Civil Code provisions.

  • Newsletter – a free service provided electronically, through which the Subscriber can receive from the Service Provider electronically pre-ordered messages regarding the Store, including information about offers, promotions, and news in the Store.

  • Privileged Entrepreneur – a natural person entering into an agreement with the Service Provider directly related to their business activity, but not of a professional nature for them (the definition applies to agreements concluded from January 1, 2021).

  • Store – the Woodcarver online store operated by the Service Provider at https://woodcarver.pl.

  • Subscriber – any entity using the Newsletter service.

  • Privileged Subscriber – Consumer or Privileged Entrepreneur.

  • Service Provider – Daniel Nalepka, an entrepreneur conducting business under the name Woodcarver Daniel Nalepka, entered in the Central Register and Information on Economic Activity maintained by the minister responsible for economy and running the Central Register and Information on Economic Activity, Tax ID (NIP) 9930680198, Statistical ID (REGON) 387887167, Łokietka 71 33-160 Ryglice.

§ 2 Newsletter

  1. The Subscriber may voluntarily use the Newsletter service.

  2. To use the Newsletter service, a device with a web browser in the latest version, supporting JavaScript and cookies, with access to the Internet and an active email account is necessary.

  3. Emails sent as part of this service will be sent to the email address provided by the Subscriber when subscribing to the Newsletter.

  4. In order to conclude an agreement and subscribe to the Newsletter service, the Subscriber first provides their email address, to which they want to receive messages sent as part of the Newsletter, in the place designated for this purpose in the Store. At the moment of subscribing to the Newsletter, an agreement is concluded for the provision of the service, and the Service Provider will start providing it to the Subscriber - subject to paragraph 5.

  5. In order to properly provide the Newsletter service, the Subscriber is obliged to provide their correct email address.

  6. The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.

  7. The Subscriber may unsubscribe from the Newsletter, without giving a reason and incurring any costs, at any time, using the option referred to in paragraph 6 or by sending a message to the Service Provider's email address: biuro@woodcarver.pl.

  8. The Subscriber's use of the link to unsubscribe from the Newsletter or sending a message requesting to unsubscribe from the Newsletter will result in the immediate termination of the agreement regarding the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be reported to the Service Provider at the email address: biuro@woodcarver.pl.

  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

If the complaint procedure does not bring the result expected by the Subscriber who is a Consumer, the Consumer may use, among others:

  • mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

  • assistance from the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;

  • free assistance from the municipal or district consumer ombudsman;

  • the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 4 Personal Data

  1. The administrator of personal data provided by the Subscriber in connection with subscribing to the Newsletter is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency contained in the general regulation of the European Parliament and of the Council (EU) on data protection - "GDPR".

  2. The purpose of processing the Subscriber's data is to send the Newsletter. The basis for processing personal data in this case is the agreement for the provision of the service or actions taken at the Subscriber's request aimed at concluding it (Article 6(1)(b) GDPR), as well as the legitimate interest of the Service Provider, consisting in processing data in order to establish, pursue, or defend potential claims (Article 6(1)(f) GDPR).

  3. Providing data by the Subscriber is voluntary but also necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.

  4. The Subscriber's data will be processed until:

    • The Subscriber unsubscribes from the Newsletter;

    • the possibility of pursuing claims by the Subscriber or the Service Provider related to the Newsletter ceases;

    • the Subscriber's objection to the processing of their personal data is accepted - in the event that the basis for data processing was the Service Provider's legitimate interest

      • whichever applies in a given case and occurs latest.

  5. The Subscriber has the right to request:

    • access to their personal data,

    • their rectification,

    • deletion,

    • restriction of processing,

    • data portability to another controller

      • and also the right:

    • to object at any time to the processing of data for reasons related to the Subscriber's particular situation - to the processing of personal data concerning them, based on Article 6(1)(f) GDPR (i.e., on the legitimate interests pursued by the administrator).

  6. In order to exercise their rights, the Subscriber should contact the Service Provider.

  7. If the Subscriber believes that their data is being processed unlawfully, the Subscriber may lodge a complaint with the President of the Personal Data Protection Office.

§ 5 Final Provisions

  1. The Service Provider reserves the right to change these terms and conditions only for important reasons. An important reason means the need to change the terms and conditions caused by the modernization of the Newsletter service or a change in the provisions of law affecting the provision of the service by the Service Provider.

  2. Information about the planned change to the terms and conditions will be sent to the Subscriber's email address provided when subscribing to the Newsletter at least 7 days before the changes come into force.

  3. If the Subscriber does not object to the planned changes until they come into force, it is assumed that they accept them.

  4. If the Subscriber does not accept the planned changes,

 

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